FRESH BOX Privacy Policy
This privacy policy sets out how FRESH BOX uses and protects any information that you give to our application and website when you use our platforms. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Through our platform, we may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
1. Location Data Collection & Usage
We collect precise location data only while the app is in active use during deliveries. This enables real-time order tracking for customers, efficient route optimization, and accurate delivery confirmations. Location data is never collected when you're offline or the app is closed.
2. Personal & Verification Information
We collect personal details (name, phone number, CNIC, vehicle information) and verification documents (photos, ID scans) during rider onboarding to ensure platform safety and regulatory compliance. This information is securely stored and used solely for identity verification, payment processing, and communication regarding deliveries.
3. Data Sharing & Security
Your information is shared only with relevant parties essential to completing deliveries—customers receive your name and live location during active orders only. We do not sell personal data to third parties. All data is protected using industry-standard encryption and secure cloud infrastructure.
We are committed to ensuring that your information is secure. We have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
4. We collect the following information
Name
Contact information including email address
Demographic information such as postcode, preferences, and interests
Other information relevant to customer surveys and/or offers
5. Why we collect this information
Internal record keeping.
To improve our products and services.
To periodically send promotional emails or SMS/Text messages.
To contact you for market research purposes.
To customize the website and application according to your interests.
To collaborate with third-party advertising partners for personalized experiences.
6. Cookies
We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website. Cookies help us provide you with a better experience but do not give us access to your computer or personal data.
You can choose to accept or decline cookies. Most browsers automatically accept cookies, but you can modify your settings if you prefer.
7. Links to Other Websites
Our website may contain links to other websites of interest. However, we do not have control over those sites and cannot be responsible for their privacy policies.
8. Controlling Your Personal Information
Look for opt-out checkboxes on forms to restrict direct marketing.
Change your preferences anytime by contacting us at customercare@freshbox.pk