Privacy Policy

1. Introduction

Welcome to FreshBox. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website.

2. Information We Collect

We collect information that you provide directly to us, including:

• Personal identification information (name, email address, phone number)
• Delivery address and location data
• Payment information (processed securely through our payment partners)
• Order history and preferences
• Communications with our customer support team
• Device information and usage data

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about orders, services, and promotions
• Improve our services and develop new features
• Personalize your experience
• Ensure security and prevent fraud
• Comply with legal obligations

4. Information Sharing

We may share your information with:

• Partner Stores: To fulfill your orders
• Delivery Partners: To deliver your orders to you
• Payment Processors: To process your payments securely
• Service Providers: Who assist us in operating our platform
• Legal Authorities: When required by law or to protect our rights

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate or incomplete data
• Request deletion of your data
• Opt-out of marketing communications
• Withdraw consent where applicable

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our platform. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our service.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or our practices, please contact us: